All orders can be returned within 1 week from the date of delivery. You can place a request for return by sending us an email at customercare@pleinedegrace.com along with order ID and along with the issues you faced with the order. Any return requests will be dealt with on a case to case basis and you can expect a response to your email within 24 hours.
Pleine de Grâce will exchange/refund any faulty items or incorrect items sent completely free of cost. Once your returns request is accepted, you can choose to ask for a refund or an exchange. The damaged/incorrect product will be picked up from the delivery address by our courier partner within 3-5 working days of the acceptance of the returns request. The refund/exchange process will be completed within 10 days of us receiving the defective/incorrect product in our warehouse.